Medical Guardian Reviews

Return Policy Overview

Medical Guardian allows for cancellations at any time, with refunds issued for unused service days. However, a $50 restocking fee applies to all returns. Cancellations may take up to 30 days to process, and customers are encouraged to contact the Returns & Cancellations Department for assistance.

For those who cancel before the end of their service period, a pro-rated refund will be provided for any unused monitoring days beyond the initial three-month commitment.

To open an account on Medical Guardian, follow these steps:

1. Visit the Medical Guardian website.
2. Click on the Create Account button.
3. Fill out the registration page with your name and email.
4. Create a username and password.
5. Verify the account using text or email verification.

Please note that the subscriber’s Medical Guardian account number, first and last name, and zip code (first five digits only) are required for account creation. After creating an account, you can manage your billing, update your information, and more through the MyGuardian Customer Portal.

Here are some alternatives to Medical Guardian:

1. UnaliWear Kanega Watch: A wearable system with excellent call center support and customer service.
2. Bay Alarm Medical SOS In-Home With Fall Detection: Offers quick response times and boosts confidence in the product.
3. GetSafe Medical Alert Starter: A home system with extra buttons.
4. LifeFone At-Home Cellular: An in-home system with no equipment fee.
5. MobileHelp Solo: A mobile system with no equipment fee.
6. LifeFone At-Home and On-the-Go VIPx: Offers the best battery life.
7. MobileHelp Classic: Provides the best range of use for an in-home system.
8. Medical Care Alert HOME Medical Alert System: A landline-based system.
9. Aloe Care Health Essentials Plus: Offers additional features.
10. Medical Care Alert HOME & AWAY ULTRA GPS Medical Alert System: A mobile wearable design.

These alternatives offer a variety of features and services that cater to different needs and preferences.

Medical Guardian offers a variety of medical alert systems and monitoring devices. Their products are designed to ensure safety both in-home and on-the-go. The in-home systems provide around-the-clock protection using advanced features, while the on-the-go systems are state-of-the-art mobile alert devices that ensure safety no matter where you go.

These systems have the longest battery life in the industry, up to 168 hours, and the furthest signal range, up to 1,300 feet. They also feature fall detection technology that can automatically send an emergency response team when a fall has occurred.

Medical Guardian has been repeatedly ranked as #1 across multiple review sites for their cutting-edge medical alert devices and quality service. They also offer a new customer care portal called MyGuardian, which brings all health and safety information together in one place.

All of their emergency operators are certified with the industry's highest stamps of approval, ensuring peace of mind for users. They offer no contracts, no hidden fees, free activation, and free equipment.

Medical Guardian has also introduced the MGMini and MGMiniLite, small wearable devices that work as emergency alert devices. These devices are easy to set up and use, and the dispatchers respond quickly and are able to communicate in multiple languages.

Please note that some devices may not function well in every situation, such as in areas without cell service. Also, there have been some consumer complaints mainly about the process of canceling service.

Medical Guardian offers a variety of high-tech medical alert systems to meet different needs and lifestyles. The cost of these systems ranges from $29.95 to $44.95 per month. There are several different payment options available, including monthly, quarterly, or annual payments. Choosing an annual payment plan can help save the most, and the subscription includes one free month of service, a free lockbox, and free shipping.

The company provides a diversified lineup of systems at various price points. Here are some of the packages and their pricing:

• MGClassic: $29.95 per month, designed for home use with a landline connection. No equipment fees.
• MGHome Cellular: $29.95 per month, designed for home use with a cellular connection. Equipment fee is $149.95.
• MGMini: $39.95 per month, designed for on-the-go use with a cellular connection. Equipment fee is $149.95.
• MGMove: $39.95 per month, designed for on-the-go use with GPS and 4G connection. Equipment fee is $199.95.
• MGMini Lite: $44.95 per month, designed for on-the-go use with a cellular connection. Equipment fee is $149.95.

These prices are in addition to the equipment cost, which can be up to $199.95. There are no hidden fees and no long-term contracts are required. Discounts are available for annual payment plans. Customizable packages are available to fit most lifestyles. All packages include access to a user portal, wearable devices, and 24/7 UL-certified monitoring centers. Water-resistant technology is also included in all packages.

Medical Guardian is slightly pricier compared to the competition, but they don’t require you to commit to a long-term contract. This makes it a good choice for those who value flexibility and high-quality service. It's important to note that prices and offerings may vary, so it's recommended to check the official website for the most accurate and up-to-date information.

The Medical Guardian Protection Plan is an add-on service offered by Medical Guardian. For a monthly fee of $6.99, this plan covers the replacement cost of one base unit or two buttons every 12 minutes. This also includes unlimited battery replacements. Without this plan, customers could incur a fee of up to $350 to replace equipment. It's designed to give customers peace of mind, ensuring they won't have to pay any out-of-pocket expenses for a lost, stolen, or damaged device. It's important to note that both equipment and monitoring prices are slightly more expensive than its competitors. However, the company is transparent with its pricing, and offers plenty of money-saving deals throughout the year. Medical Guardian offers a variety of medical alert systems, and this protection plan is part of their commitment to providing reliable and comprehensive services to their customers.

To get in touch with Medical Guardian customer support, there are a few options available. For an introduction to their medical alert services, the contact number is 1-800-668-9200, available from Sunday to Saturday, 7:30am – 10pm EST. For post-purchase queries, the Customer Care Specialists can be reached at 1-800-313-1191, available from Monday to Friday, 9am – 8pm EST and on Saturday, 9am – 5pm EST. The mailing address is 1818 Market Street, Suite 1200, Philadelphia, PA 19103. There is also an option to use the chat box on their website to speak with a live Specialist from the Customer Care Team. Messages sent through their website are responded to within one business day.

Medical Guardian has a Shipping and Returns Policy. They offer the following shipping options: Overnight, Second Day, and Ground. Orders are guaranteed to be delivered within 7 to 10 business days from the time of purchase. However, holidays and inclement weather may delay delivery. Once an order has been processed, a shipping confirmation email containing the tracking number is sent to the customer.

As for the return policy, customers may cancel their service by calling Medical Guardian and selecting the cancellation option. If the equipment has not been purchased, it must be returned to Medical Guardian. Service will be canceled effective the day the system is received by Medical Guardian. If the equipment has been purchased, service will be canceled effective upon receipt of a signed Cancellation Letter provided by Medical Guardian via either mail or email. Upon receipt of either the equipment or the executed Cancellation Letter, a prorated refund will be issued for the unused service period that may have been prepaid. Restocking fees may apply. The processing of any refund may take up to 30 days upon receipt of your system or Cancellation Letter. A lost or damaged equipment fee of up to $350 will be charged for certain devices. A lost or damaged equipment fee of up to $150 will be charged for the Alert 911. Customers can avoid these out-of-pocket expenses with the Medical Guardian Protection Plan.